Wed, Sep 06|
How to Become the Chick-fil-a of Your Industry (2)
Want your staff to respond to your clients with "my pleasure"? Well you must train them with effective Standard Operating Procedure Manuals!
Time & Location
Sep 06, 1:00 PM EDT – Sep 07, 4:00 PM EDT
About the Event
Join us for this interactive hands-on workshop as our business consultants teach you (and your staff) how to write effective step-by-step manuals (SOPs) for each one of your core business procedures.
What do Chick-fil-a, Delta Airlines, and the Ritz-Carlton all have in common?! All have been labeled as one of the best in their industry in terms of providing high quality services. One way to achieve such distinction is by writing down your business processes and procedures to ensure you and your staff know how to perform the task and perform it with consistency. Think Chick-fil-a consistency! No matter which Chick-fil-a you go to the staff always ask "may I have a name for your order" and, after receiving your order if you say "thank you" they inevitably reply with a "my pleasure." Talk about high quality of service and consistency. If you are ready to position your business as one of the best in it's industry (or field) then this online workshop is for you.
This Workshop is For You if You Are:
- constantly reminding your staff how to do their job
- relying on ‘seasoned’ staff to train new staff
- ready to operate like a Chick-fil-a instead of a mom n’ pop
- receiving complaints from customers that services are inconsistent or lack quality
After the Workshop Your Business Will:
- allow you to step away from the daily grind
- operate efficiently
- have empowered and confident staff
- experience improved customer satisfaction
- be positioned for growth and scalability
- provide a higher quality of service
What You Will Receive:
- guidebook on how to write effective SOPs
- SOP template
- yearly checklist for updating SOPs
- guided group SOP writing + feedback session
- opportunity to network with other businesses
***Optional Add-on *** (can be booked after booking the workshop)
- a one-on-one 1-hr follow-up call to finalize your first SOP and guide your next steps (to occur post workshop)
SOP Writing Workshop - Online
+$3.43 Sales Taxe
This ticket includes attendance to the workshop as well as for one 1-hr follow-up call to finalize your first SOP!
+$3.43 Sales Taxe0