"Customers tell an average of nine people about a positive experience with a brand, but they tell 16 people about a negative experience"
— Deloitte, 2018
Process improvement involves identifying, analyzing, and improving existing processes to meet business goals and objectives. Thus, its focus is on understanding failures in a process versus flaws in people (staff).
Every business has systems and processes, there is just no way around it or you would not be able to operate. Whether or not they are efficient and effective is another question. Having a HR or Billing department established in your business are both considered systems. The steps in which HR takes to hire a new employee, terminate an existing employee, or issue annual raises are all known as processes. How the Billing department bills payors, such as Medicaid, is a process as well.
To put it simply a process includes sequential steps that one must take in order to arrive at a desired output
Let us say that your business is not meeting its metrics such as: "average time it takes to hire", "percent of time Medicaid billing is processed by the 30th of each month", or even "percent of patient referrals processed within 7 business days" this is likely due to a breakdown in processes. For any number of reasons the existing process has become unstable and ineffective. We can help you to identify the root causes of the problem, then help you to develop the right solutions to mitigate or eliminate the problem.
Our favorite questions to ask will be "why" and "why not", or even... "have you thought about doing X?"
The Leo Process does not pretend to know your business or its specific processes. You know your business, we know process improvement. Let's work together to improve your processes, which in turn improves the quality of services provided at your business.
When to hire us?
Figuring out when to bring in a consultant may not always be easy. By using renowned problem solving methodologies such as Lean Six Sigma, The Model for Improvement and Plan-Do-Study-Act (PDSA) Cycles, we are confident in our ability to solve any business problem.
Below are a few business problems for which our clients have hired us for so far.
Click on an image to learn how we can help.
Low Customer Satisfaction
Too Much Time Spent on Work
Variation in Work Completed
Processes Not Followed
Objective Review Needed
What we offer?
As you have probably witnessed, every business problem is unique. Some are related to time, quality, or costs. Some effect internal customers while others effect external customers. Business problems can span across an entire unit or department, or even be a silo issue. With that awareness, The Leo Process does not have a one size fits all approach for business problem solving. After learning more about your business problem, via a Discovery Call, our consultants will explain our different service offerings.
Each of our service offerings entail leveraging a best practice problem-solving methodology or framework aimed at taking your business from its current less than desirable state to a more desired state.
Projects can range from a few days to several months depending on the scope and desired outcome(s).
How it works?
book a free 20-minute discovery call to determine mutual fit
sign service agreement + pay
TLP + Client agree on business problem to address
start saving money + time!
All projects are managed by a Lean Six Sigma Black Belt, otherwise known as a certified business problem solver....seriously! *Depending on the project chosen, tangible results may include boosted staff morale, increased customer satisfaction, cost savings or avoidance, and/or increased operational efficiency.
Looking to get work done the right way the first time?...consider our SOP Writing and Process Mapping services.