Fractional Operations Management
Marketing increased awareness that let to leads while the sales team converted those leads into paying clients....now what?
Day-to-day operations is what you do on a daily basis to ensure your service(s) or product(s) are delivered to those paying clients. Simply put, operations is the "how" of your business.
Let us say you are a health tech company that provides virtual support to members. Your daily operations may look something like: facilitate sales calls, process referrals, see members, bill, hire, onboard members.
The key to a sustainable and profitable business is effective systems, streamlined processes, the right people in the right positions, and automated workflows.
What we offer?
Whether your business requires our help on a continuous basis or for a one-time project, we are here to guide you in achieving your operational and strategic goals.
Freedom to Focus on Growth
Tired of wearing all the hats in your business and ready to outsource operations management?
You provide the vision, we will be the driving force that keeps your business moving forward. For as little as 5-hours a week, we will become a part of your leadership team helping you to bring your vision and ideas to life. We will collaborate with your team to problem-solve, implement processes, and remove roadblocks. Let us handle the "how" while you focus on more of what you love and on business growth.
Who this is for? This service is for the overwhelmed CEO of a remote-friendly business who understands that s/he needs a right-hand person, one who can see the big picture yet create the detailed plan to get there. You are overwhelmed by it all and are ready to outsource the daily management of your operations, which will allow you to work on growth activities. You know that if you do not act soon your business will suffer, your family will suffer...you will suffer. Suffer by spending more time, more resources, more money trying to figure it all out by yourself. As a member of your organizational chart, all we will need is access to your digital communication/work management tool (e.g., MS Teams, Google Workspace, ClickUp) to make you look good and to ensure your business is running smoothly...without you! Don't have communication/work management tool implemented yet?...no worries, again, we can execute!
Avoid Burnout through Task Automation & Delegation
Tasks being left undone? Difficulty delegating?
In as little as seven weeks, we will roll up our sleeves to work alongside you to document processes and procedures allowing you to delegate confidently, implement systems to help you manage your team and their work effectively, develop key performance metrics so that you can make data informed decisions, and automate workflows.
Who this is for? This project-based service is for the entrepreneur or business owner who is on the verge of burnout. You have been operating for a few years and have built a team; however, the team grew before you could stop and document processes. Now, everyone is constantly asking you, “How do I do that again.” The burden of manual and repetitive tasks is causing you to be overwhelmed. You know there is a better way, but you just do not know how to obtain it. Let us help you tackle your most pressing operations pain points so that you can avoid burnout.
our clients' experiences...
Happy Talks, GA
You think you have it all together until you talk to Tosha. This program is exhausting in a good way! It took my services and processes to the next level
A Day After Day Home Care Agency, IN
With the process mapping the program starts off fun, but then you really made me think about how I want my business to flow
Randomize Now, GA
I can't express enough how much I appreciated your flexibility during the BOD program. You were flexible in the deliverables allowing me to inform you of my specific business needs. My team feels a greater sense of confidence and autonomy having documented processes, procedures, and role expectations!
Patient Hands Transportation, IN
The Business Operations Development service was a saving grace for my business. I was just starting out and did not know how to bring my ideas to life. Tosha's problem-solving skills are impeccable.
Not Your Average Joe, GA
As a new small business owner, I had the pleasure in working with Tosha in developing process[es] and procedure[s]. She was approachable, focused and creative in building workflows and automations.
JW Health Consulting, NY
I was having difficulty understanding the flow of my process from garnering interest in working with me through obtaining the client and delivering on the agreed upon product. Understanding my process makes it more clear for me what needs to be done when.