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Wed, Apr 27
|Patient Hands Home Care
How to Become the Chick-fil-a of Your Industry
Learn how to write effective Standard Operating Procedure (SOPs) manuals to deliver high quality services. Think Chick-fil-a quality and consistency.
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Time & Location
Apr 27, 2022, 1:00 PM – 5:00 PM EDT
Patient Hands Home Care, 7007 Graham Rd, Indianapolis, IN 46220, USA
About the Event
This Workshop is For You if You Are:
- constantly reminding your staff how to do their job
- relying on ‘seasoned’ staff to train new staff
- ready to operate like a Chick-fil-a instead of a mom n’ pop
- receiving complaints from customers that services are inconsistent or lack quality
After the Workshop Your Business Will:
- allow you to step away from the daily grind
- operate efficiently
- have empowered and confident staff
- experience improved customer satisfaction
- be positioned for growth and scalability
- provide a higher quality of service
What You Will Receive:
- guidebook on how to write effective SOPs
- SOP template
- yearly checklist for updating SOPs
- interactive learning through adult play
- guided group SOP writing + feedback session
- opportunity to network with other businesses
PLUS:
- a one-on-one 1-hr follow-up call to finalize your first SOP and guide your next steps (to occur post workshop)
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